영어 이메일 양식 : 고객에게 사과하는 경우

영문 이메일 양식 소개: 고객에게 사과하는 이메일

 

Subject: Our Sincere Apologies for the Inconvenience

Dear [Customer's Name],

I hope this message finds you well. I am writing on behalf of [Company Name] to extend our deepest apologies for the [specific issue, e.g., "delay in your order delivery" or "issue with our service"] that you experienced recently. We understand and sincerely regret that this has caused you unnecessary inconvenience.

 

Upon learning about the situation, we immediately conducted an internal investigation to determine the root cause. It appears that [briefly explain the reason without overly complicated details, e.g., "due to a technical glitch in our system, the processing of some orders, including yours, was unintentionally delayed"]. Please be assured that this was an isolated incident and certainly not indicative of our usual business standards.

 

To make amends, we are [mention the corrective action, e.g., "expediting your order to ensure it reaches you at the earliest" or "providing a complimentary upgrade/service"]. Additionally, we'd like to offer you a [specific compensation, e.g., "10% discount on your next purchase or service with us"] as a gesture of goodwill and a token of our regret.

 

We deeply value your trust and patronage, and the last thing we want is to let you down. We are taking stringent measures, including [mention a couple of steps being taken, e.g., "additional staff training" or "enhancing our quality control processes"], to ensure that such mistakes are not repeated in the future.

 

Your feedback and concerns give us the opportunity to better our services and to serve you more efficiently. We genuinely hope that you will give us another chance to prove the quality and commitment that [Company Name] is known for.

 

If you have any further concerns or suggestions, please feel free to reach out to me directly at [Your Email Address] or [Your Phone Number]. We are eager to assist and ensure your satisfaction.

Once again, please accept our sincere apologies, and thank you for your patience and understanding.

Warm regards,

[Your Name]

[Your Position]

[Company Name]

[Company Contact Details]