배송 지연 complain 관련 영어 email 양식

배송 지연상황에서 Complain을 위한 영문 이메일 양식 소개

 

Subject: Concern Regarding [Specific Issue, e.g., "Delayed Delivery of Order #12345"]

 

Dear [Recipient’s Name or Company's Customer Service],

I hope this email finds you well. I am writing to express my concern and disappointment regarding [specific issue, e.g., "the delay in the delivery of my order"]. I have always held [Company/Brand Name] in high regard due to its reputation for quality and customer service, but unfortunately, my recent experience has been less than satisfactory.

 

On [Date of Purchase/Incident, e.g., "September 5, 2023"], I placed an order for [Specific Product/Service, e.g., "the Deluxe Coffee Maker"]. As per the confirmation I received, the delivery was promised by [Expected Delivery Date, e.g., "September 12, 2023"]. However, as of today, [Current Date, e.g., "September 20, 2023"], I have yet to receive the product. I have not been provided with any updates or reasons for the delay, which I find quite concerning.

 

While I understand that unforeseen circumstances can sometimes cause disruptions, I believe that clear communication with customers is essential. This lack of communication and uncertainty has caused me significant inconvenience, [Optionally, you can describe any consequence, e.g., "as I had purchased the coffee maker as a gift for a special occasion"].

 

I kindly request the following:

1. An immediate update on the status of my order and a clear estimated delivery date.
2. An explanation for the delay.
3. [Any other specific requests or solutions, e.g., "A discount or compensation for the inconvenience caused."]

 

I appreciate your prompt attention to this matter. I hope to continue being a loyal customer, but it's essential for me to know that [Company/Brand Name] values its commitments and can address concerns with the seriousness they deserve.

Please feel free to contact me at [Your Phone Number] or [Your Email Address] for any further details or clarifications. I am hopeful for a swift resolution.

 

Thank you for your understanding.

Warm regards,

[Your Full Name]

[Order Number or Customer ID, if relevant]

[Address, if relevant]